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Why Am I Getting a “User Not Found” Error?

User not found error

Updated over a week ago

This error usually appears when there’s a mistake in your login details.

To fix this:

  • Retype your login information carefully, making sure there are no extra spaces.

  • Check that your username and password are correct, as they are case-sensitive. Make sure Caps Lock is turned off.

If the issue persists, contact us at [email protected] or via chat for further assistance.

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